1.0 Our principles regarding user privacy and data protection
- Only necessary data should be collected and processed
- We hate spam and will never sell, rent or otherwise distribute or make public your personal information
2.0 Relevant legislation
This website is designed to comply with the following national and international legislation with regards to data protection and user privacy:
- UK Data Protection Act 1988 (DPA)
- EU Data Protection Directive 1995 (DPD)
- EU General Data Protection Regulation 2018 (GDPR)
3.0 Personal information that this website collects and why we collect it
How this website collects and uses personal information:
3.1 Site visitation tracking
Like most websites, this site uses Google Analytics (GA) to track user interaction. We use this data to determine the number of people using our site, to better understand how they find and use our web pages and to see their journey through the website. Although GA records data such as your geographical location, device, internet browser and operating system, none of this information personally identifies you to us. GA also records your computer’s IP address which could be used to personally identify you but Google do not grant us access to this. We consider Google to be a third party data processor (see below).
3.2 Placing an order
We request information from you during the ordering process. To buy from us, you must provide contact information such as your name and an invoice and delivery address. If we have trouble processing an order, we’ll use this information to contact you. Your payment is processed by our third-party payment providers (SagePay / PayPal), and the information you supply to them is used to make the transaction. We never have access to your financial information (such as credit card details).
3.3 Contact forms and email links
Should you choose to contact us using the contact form on our Contact Page, or an email link, none of the data that you supply will be stored by this website or passed to / be processed by any of the third party data processors mentioned. Instead the data will be collated into an email and sent to us.
3.4 Email newsletter
If you choose to join our email newsletter, the email address that you submit to us will be forwarded to MailChimp who provide us with email marketing services. We consider MailChimp to be a third party data processor. The email address that you submit will not be stored within this website’s own database or in any of our internal computer systems unless you are also placing an order (see above).
Your email address will remain within MailChimp’s database for as long as we continue to use MailChimp’s services for email marketing or until you specifically request removal from the list. You can do this by unsubscribing using the unsubscribe links contained in any email newsletters that we send you or by requesting removal via email. When requesting removal via email, please send your email to us using the email account that is subscribed to the mailing list.
If you are under 16 years of age you MUST obtain parental consent before joining our email newsletter.
This website uses a number of cookies, some of which are essential for the site to work and for us to provide a service to you. These are cookies set by the server (PHPSESSID), WordPress (wp-settings-*, wordpress_*) and WooCommerce (woocommerce*, wp_woocommerce*).
This website also uses Google Analytics and details of the cookies set can found on Google’s developer guides. These are not enabled unless you accept them via the Cookie Control settings. Disabling cookies on your internet browser will stop GA from tracking any part of your visit to pages within this website, but may mean that other areas of the website have reduced functionality. The cookies that GA sets may include _ga, _gid, _gat, __utma, __utmb, __utmc and __utmz.
A number of functional cookies are set when you accept them via the Cookie Control settings: responsivestatus (used by this website’s theme),wordfence_verifiedHuman and wfvt_* (set by the WordPress security plugin “Wordfence”)
Should you wish to restrict or block cookies which are set by our website you can do this through your browser settings. More information on cookies, including how to block them on a wide variety of browsers can be found at All About Cookies. Please be aware that restricting cookies may impact on the functionality of this website.
3.6 Server logs
As with most other web servers, when you access these web pages certain information may automatically be recorded. This could include your IP address, browser type, and information relating to the page you last visited. This information may be used in the event of a breach of security to aid detection.
4.0 How we store your personal information
If you place an order on this website some personal information will be stored within this website’s database to enable us to fulfil your order. You can login to your account using the My Account link to view your account information including your previous orders. Retaining this information allows you to view previous orders and more easily complete new orders. However, if you wish your data to be removed at any time (or if you would like a copy of the information we hold), please email email@example.com giving your name, address and the email you used to register.
5.0 About this website’s server
This website is hosted by CompuWeb Communications Services Limited. All traffic (transferral of files) between this website and your browser is encrypted and delivered over HTTPS.
6.0 Our third party data processors
We use a number of third parties to process personal data on our behalf.
7.0 Data Breaches
We will report any unlawful data breach of this website’s database or the database(s) of any of our third party data processors to any and all relevant persons and authorities within 72 hours of the breach if it is apparent that personal data stored in an identifiable manner has been stolen.